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Post by gitrdun on Mar 27, 2014 16:50:52 GMT -5
I ordered a rear window for my GT1 early last summer. Out of stock so i was more than happy to patiently wait for it and about maybe 6 weeks ago i got a phone call from Ray telling me the window was ready to ship and they needed my credit card number. A couple weeks ago i got the bill on the next card statement, still no window. I called their phone number on two different days trying to reach them and each time the phone was busy for over 45 minutes. I just spent almost an hour trying to reach them and the phone is constantly busy. Im at my witts end here. I dont know how else to get ahold of these guys, im hoping they check this forum from time to time. Ill give a bit more time before i call the credit card company and just get my money returned and move on.
Im not trying to bash anybody here, seems like a nice enough fellow. But this is very frustrating.
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Post by TexasIceMan on Mar 27, 2014 18:53:29 GMT -5
gitrdun,
If they shipped them UPS or Fedex, you might be able to track the order. You might need a tracking number though. Keep trying to contact them. There are a lot of people on this site who are hoping for the best. We may need one,too!
TIM
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Post by jspbtown on Mar 27, 2014 22:55:01 GMT -5
Don't wait too long or it might be too late to challenge a charge to your card and you may be out the money. Find out how long you have to contest a charge and as that time approaches do it if you don't have the goods.
You can always let him re-charge for the stuff if it ever shows up...but once your challenge period expires you are SOL.
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Post by gitrdun on May 4, 2014 20:57:35 GMT -5
Well i guess i will be calling the credit card co and see if i can get my money back. I did manage to get ahold of Ray at Sunray about a month ago. He told me they were shipping rear windows and had stock but wasnt sure why my order never shipped. It was suposed to ship right away as he said he would figure out what got messed up and take care of it. Another month later and no window, no courtesy call explaining whats going or whatever. I feel like ive been bold faced lied to. I have a lot of patience but i have no tolerance for disrespect. I will continue making my own rear windshield as best i can. Hell i have a CNC horizontal large enough to mill a wood mold blank if i was feeling froggy enough.
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Post by spankie on Jun 13, 2014 2:15:32 GMT -5
I ordered a rear window for my GT1 early last summer. Out of stock so i was more than happy to patiently wait for it and about maybe 6 weeks ago i got a phone call from Ray telling me the window was ready to ship and they needed my credit card number. A couple weeks ago i got the bill on the next card statement, still no window. I called their phone number on two different days trying to reach them and each time the phone was busy for over 45 minutes. I just spent almost an hour trying to reach them and the phone is constantly busy. Im at my witts end here. I dont know how else to get ahold of these guys, im hoping they check this forum from time to time. Ill give a bit more time before i call the credit card company and just get my money returned and move on. Im not trying to bash anybody here, seems like a nice enough fellow. But this is very frustrating. |
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Post by spankie on Jun 13, 2014 2:39:29 GMT -5
Iam going nuts with this Ray he seems like a nice guy,but I think he's a real BS'er. In fact I know he is. I have cancelled my card 2 times. I ordered 2 side windows and rear window in February. He is the hardest guy in the world to reach him.If you do get a hold of him he will talk up a storm,on,on,on,on. He avoids talking about the issue at hand. If there was anybody else that makes these windows I would deffinately go to them. Well lots of luck, your gonna need it.
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Post by TexasIceMan on Jun 13, 2014 8:52:54 GMT -5
gitrdun,
I would compose a a nice letter outlining all the facts, including the timeline, credit card charges, phone calls, etc. State that you want prompt service in a professional manner. Don't threaten anything! Then, after you sign your name and provide your contact information, add the following at the bottom: "xc: Attorney File". Last, get a file folder and add the label to it as "Attorney File" and put a copy of your letter in the folder. That should do it! You will get you window.
TIM
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Post by jspbtown on Jun 13, 2014 10:32:15 GMT -5
So does Ray have any of your money?
If he doesn't then the letter Tim suggests won't help with Ray. He will "file" it with all his other junk mail.
If he does have your money that would be the first step I would do.
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Post by gitrdun on Jun 13, 2014 13:31:54 GMT -5
Still has my money. I was to late in calling the credit card company to get a reversal of charges. Last time i spoke with him i made sure he gave me his email address. I sent an email about a week or two ago explaining the situation again and stating to either refund my card or send me the merchandise. At least its now documented.
Ive since fabricated my own rear window which turned out very nice, until i applied the window tint.
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